Help & FAQ

Has my order shipped?

  • You can click the My Account link at the top right hand side of our site to check your order status.
  • You can also reach us at our Toll Free Phone 1-866-327-2633
  • Orders get processed during our regular business hours Monday - Friday 8:30am to 5:30pm Eastern Standard Time.
  • We ship all orders with UPS. UPS picks up around 5:00pm Eastern Standard Time Monday through Friday.
  • For time sensitive orders, please call us to place the order, so we can make sure to get it out even if it is late in the day.
  • Orders submitted during weekend and after business hours will be processed during the next business day.

How do I change quantities or cancel an item in my order?

  • We ship orders the same day during our business hours.
  • If you need to make any changes or cancellations to your order please call us at our Toll Free Phone 1-866-327-2633 so we can make those changes before the order is given to UPS for delivery.

 

How do I track my order?

  • Click the My Account link at the top right hand side of our site to track your order.
  • You can also find the UPS tracking number for your order in the body of the invoice that we send after the order is processed.
  • You can also reach us at our Toll Free Phone 1-866-327-2633 or through the Contact link above.

 

An item is missing from my shipment.

  • We bundle items together.
  • If your order included smaller bag quantity items or bits they would not have shipped separately. We put those items together in one box, or bundle them with other items in your order. If they are bundled, we place a bright yellow label showing which box has additional items in it.
  • We also ship the orders with UPS. Even though multiple boxes are shipped at the same time, each box travels independent of each other via the UPS system. Please check to see if all your packages arrived.
  • Click the My Account link at the top right hand side of our site to track your order status. You can also find the UPS tracking number for your order in the body of the invoice that we send after the order is processed.

 

Do you put items on backorder?

  • We ship out of our fully stocked warehouse in Atlanta. In the rare circumstance that we need to put an item on back order, we will contact you when you place the order.
  • We do not automatically put items on backorder.

 

How do I create an account?

1) Click the My Account link at the top right side of our site.

2) Enter your email address Then simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. Please view Privacy Policy for more information.

 

How do I edit my account information?

Click the My Account link at the top right hand side of our site to edit your account information.

 

I forgot my password.

Click the My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

 

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 

Do I have to pay sales tax?

We collect sales tax from shipments going to the states of Florida, Georgia, Illinois, Indiana, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, and Virginia

  • If you are sales tax exempt, please email or fax us your signed and dated Sales & Use Tax Exemption form from your state. That form will need to include our company name Fasco Fastener & Industrial Supply Corp, and our address 5290 Westgate Dr, Suite E, Atlanta, GA 30336.
  • Please make sure your resale, manufacturer or other number given to you by your state for exemption purposes is also included in the form. We do not need your Federal EIN number or certificate, since that number and form does not qualify you to be exempt from sales tax.
  • You can either set up your account and email us your form before you place an order. We can give your account sales tax exemption status, so going forward you will not need to send a form with each order.
  • If you were in check out stage, please check out with the sales tax included. Please put in the notes that you are sales tax exempt and will be emailing your exemption form. You will get an order confirmation after you check out.
  • Please respond to that email and attach your exemption form. We will hold the order and wait for you to send us the form. We will only charge you the before tax amount.
  • When you check out you are only authorizing us to charge your card up to the amount shown on screen. We can take out the sales tax from the order, and finalize the credit card payment for the before sales tax amount.
  • You can fax to 1-866-422-4422 I need a copy of my receipt/invoice. Contact us through our Contact link above to ask for copies of your invoices.

 

When will my credit card be charged?

We collect credit card payments when the order is pulled and ready to be given to UPS.